A bunch of my guild members are having trouble logging into the site. Most of them seem to have been able to log in before Monday, but since then it's hit or miss.

When they go to log in, they enter name/pw, then submit/enter--and the screen just refreshes but doesn't log them in.

Any help?

From what I've learned so far, they aren't using AOL, and deleting cookies/clearing cache doesn't always work, but sometimes it helps.

Some of the people have been able to just keep trying and finally get it to let them log in.

Help?

Hmm...I'm not sure. If there's one that's problematic in particular, could you have that person contact me? This is something I'd like to try to troubleshoot over the phone.

414.940.4866

I've had 6 or so people with this problem--I'll direct them to this thread and/or ask them to call you.

Fantastic. I'm sure we can get this sorted out.

I've been freaking out over this for a solid hour or two, and I have the solution. I ALWAYS forget this, and I need to make sure I document it.

The problem lies with IE users who are accessing your site via poe-guild.com

Your address is loading the site in a frame, and IE takes a security issue with cookies from frames in other domain names.

Because you host your forums on the same domain name, the solution is to set up a redirect, where typing poe-guild.com redirects to poe.dkpsystem.com. If you're running php, you can do this easily in your index.php file of poe-guild.com to contain

<? header("Location:http://poe.dkpsystem.com") ?>


Otherwise, you can do it in javascript:

<Script language=javascript>
location.href='http://poe.dkpsystem.com';
</script>

Ohh! Thanks! We'll fix that on our end too.

In the meantime, I'll tell people to go to poe.dkpsystem.com if they are having problems logging in.