Head over to "Characters and Roster" and see if the member happens to be a duplicate. Sometimes, when creating a character with GRSS, it manages to nub it up and make a duplicate Member when the character doesn't exist already. If the character is a duplicate, then you can just delete the duplicate member (the one without any DKP). To find out which one does or doesn't have DKP, you can just rename one of them to "membername1" and/or "membername2" for example. And see which one shows up on the DKP Standings.
Then go ahead and delete the one that doesn't show up on the standings.
The whole flubbing it up problem has to do with the fact that the GRSS doesn't record class, race, or level, and that kinda freaks it out a little bit. I won't lie, it could use a little cleaning up, but for the most part it works (just like Microsoft Windows "kinda works, at least enough to get the necessities"). I'll be revisiting the DKP Upload process relatively soon after finishing the next important features on the site.
Oh, and thanks for the testamonial, btw
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The day Microsoft makes a product that doesn't suck is the day they make a vacuum cleaner.
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It's all in the reflexes.