I'm seeing both the account "Yin" and the characters "Yinshekaret" on your site. I'm also seeing both the account "Thorina" and the character "Thorina" on your site.

Also, if you go to Admin > Characters, and click "Add new Member", you're not able to create characters that way?

Keep in mind that characters and accounts are two separate entities and in your post you were using the two interchangeably, which can lead to confusion.

To be sure, are the characters going missing or are the accounts going missing?

We can always recover data from backups, but I'd need to know exactly what is missing, since both characters and both accounts are currently showing in your system.

OK,

To clarify, at this point in time I am unaware of any other "Character" that is missing.

The fact that two Characters went missing and that I could not do what you suggested for the two Characters that had gone missing was why I opened the ticket.

How I recovered Ylnshekaret (note it is Y-L-N in the character name) and Thorina was to have the system do an Armory Lookup.

I am concerned that other Characters could have gone missing, so I am asking to find a way to verify that I do not have Hidden Characters or something else that may be preventing me from seeing them in my roster.

Was it giving you an error or something? Or what about it wasn't working? At what part was that failing?

Actually there was no error at all, I would try and create the character and when I clicked submit it went to the next page, but no character.

I understand that this is a hard ticket to work with, so at this point you can close it, when I come across another phantom situation like I had dealt with, I will open a new ticket with that account, and reference this ticket.